ResorsIT Uses FreeScout for IT Service Management
FreeScout is a lightweight, fast ITSM solution that is adaptable to specific business needs with plugins and API integrations. It streamlines ticket handling and enhances communication across the organization.
Features of FreeScout ITSM Software
- Email-Based Ticketing – Converts emails into tickets, making customer support streamlined and manageable.
- Multi-Mailbox Support – Handles multiple support inboxes from a single interface.
- Collaborative Workflows – Allows agents to assign, tag, and track tickets efficiently.
- Knowledge Base – Enables the creation of self-service help articles for customers.
- Automations & Triggers – Automates workflows with predefined rules and conditions.
- Saved Replies & Canned Responses – Speeds up responses with reusable message templates.
- Internal Notes & Mentions – Enhances team collaboration within ticket threads.
- Customer Satisfaction Ratings – Allows users to collect feedback and improve service quality.
- Mobile-Optimized Interface – Accessible from any device for on-the-go support.
- API & Integrations – Supports third-party integrations for extended functionality.
- Custom Modules & Extensions – Offers plugins* for additional features like time tracking, CRM integration, and LDAP authentication.
- GDPR Compliance & Security – Provides data privacy and self-hosting options to maintain control over sensitive information.
*Most plugin modules and extensions are not included in the ResorsIT implementation, but may be purchased separately by customer and added to your site.
More details on FreeScout are available at their website linked here.